Our Proven Track Record of Success

---

Building Strong Foundations for Success

Launching a new facility requires flawless execution. We ensured this plant started on the right foot.

• Challenge: A new facility needed a fully operational Quality Management System (QMS) to meet ISO 9001 standards.
• Solution: Designed and implemented the QMS, trained the workforce, and created clear quality procedures.
• Impact: Achieved compliance ahead of schedule, ensuring a smooth launch and a reputation for operational excellence.

Why It Matters: Our expertise in quality systems sets businesses up for long-term success and sustainable growth. 

Preparing Businesses for the Unexpected

In today’s unpredictable environment, being prepared is everything. We designed a comprehensive continuity plan for resilience.

• Challenge: The organization lacked a robust framework to handle disruptions.
• Solution: Partnered with experts to create a plan covering governance, risk assessments, crisis management, and tabletop exercises.
• Impact: Established a strong continuity framework, reducing risk and ensuring stability during potential disruptions.

Why It Matters: This showcases our ability to future-proof businesses, ensuring they are ready to navigate challenges with confidence.

 Driving Employee Engagement and Accountability

An outdated performance evaluation system was holding the organization back. We introduced a modernized approach.

• Challenge: A lack of standardized evaluations across 800+ employees created inconsistencies and limited accountability.
• Solution: Developed a unified performance management system with clear job responsibilities, coaching programs, and goal alignment.
• Impact: Employee engagement and productivity soared, with leaders better equipped to foster team growth.

Why It Matters: Our solutions align workforce goals with business objectives, creating a motivated and results-driven culture. 

Building Trust Through Quality Improvements

Customer complaints were impacting the company’s reputation and profitability. We created a path to regain trust.

• Challenge: High complaint rates from product inconsistencies were undermining customer loyalty.
• Solution: Implemented a Voice of the Customer (VOC) program, revamped internal quality standards, and enhanced supplier evaluations.
• Impact: Complaints dropped by 25% within a year, waste was reduced, and customer satisfaction surged due to proactive quality improvements.

Why It Matters: By focusing on quality and communication, we empower businesses to exceed customer expectations and build lasting relationships.

Transforming Operations Through Technology

Transitioning to an SAP system can be daunting, but we ensured a seamless experience for over 200 employees at the Cleveland plant.

• Challenge: The implementation required flawless integration across departments while maintaining daily operations.
• Solution: We developed a robust master data strategy, conducted rigorous User Acceptance Testing (UAT), and delivered tailored training to empower employees.
• Impact: Achieved a successful go-live with minimal disruptions, enhancing operational efficiency and data accuracy. Teams now have the tools and confidence to work smarter, fostering a culture ready for digital transformation.

Why It Matters: This project highlights our expertise in large-scale technology adoption, equipping businesses to thrive in a digital-first environment. 

Accelerating Production and Enhancing Customer Satisfaction

Excessive cycle times were slowing down manufacturing and frustrating customers. We stepped in to streamline operations.

• Challenge: Lengthy workflows caused bottlenecks, delays, and increased costs.
• Solution: By leveraging Lean Six Sigma tools, we identified inefficiencies, optimized workflows, and trained staff in standardized procedures.
• Impact: Reduced cycle times by 15%, enabling faster deliveries and lower operational costs. Customer satisfaction improved, and overtime expenses were cut significantly.

Why It Matters: This initiative demonstrates our ability to drive efficiency, enhance capacity, and deliver results that directly improve customer experiences. 

New Product Lead Time Reduction: Accelerating Market Entry

Prolonged internal lead times in office processes were delaying new product releases, impacting customer satisfaction and market competitiveness. 

• Challenge: Internal lead times for new product releases averaged 12.7 days, delaying market entry and customer satisfaction. These delays stemmed from inefficiencies in office workflows.
• Solution: Mapped the end-to-end product release process to identify bottlenecks, implemented Lean process improvements including standardized workflows and electronic approvals.
• Impact: Reduced lead times from 12.7 days to 5.4 days, improved responsiveness to customer demands, enhanced competitive advantage, and increased overall productivity in product development.

Why It Matters: This initiative highlights our ability to drive process efficiencies in office environments that not only meet but exceed customer expectations, fostering competitive advantage and operational excellence.

 Revolutionizing Processes Through Automation

Manual order processing was slowing operations and increasing errors. Automation provided the solution.

• Challenge: Manual workflows created delays and inefficiencies.
• Solution: Implemented Robotic Process Automation (RPA) technology to streamline order entry.
• Impact: Improved accuracy, reduced cycle times, and increased operational efficiency, enabling faster fulfillment.

Why It Matters: This project illustrates how automation transforms routine processes, saving time and boosting productivity.

Reducing Defect Rates and Saving Costs in Manufacturing

High defect rates in laboratory process were driving up scrap costs and rework efforts. We stepped in to address the issue through strategic improvements.

• Challenge: The defect rate was at 32%, leading to excessive scrap costs and frequent rework.
• Solution: Leveraged Lean Six Sigma tools to analyze defect patterns and engaged the team in a Kaizen event to identify and implement process improvements. Introduced mistake-proofing (poka-yoke) techniques to minimize operator errors.
• Impact: Reduced the defect rate to 15% within three months, resulting in $60K annual savings through scrap reduction. 

Why It Matters: This initiative demonstrates our ability to drive significant cost savings, enhance operational efficiency, and cultivate a culture of quality and collaboration.

Enhancing Employee Engagement and CI Culture

Low engagement in continuous improvement efforts and inconsistent new hire training were impacting operational success. 

• Challenge: Low employee engagement in continuous improvement programs.
• Solution: Revamped the employee suggestion program to increase visibility and participation ease. 
• Impact: Annual suggestion participation grew from 136 to 501 within 18 months and ISO auditors recognized the program for exceptional quality.

Why It Matters: This initiative highlights our ability to elevate employee engagement, standardize programs, and drive cultural and operational improvements for long-term success.

 Achieving ISO Compliance and Efficiency

An outdated document control system posed risks of non-compliance and inefficiency. 

• Challenge: The existing document control system failed to meet ISO requirements and created risks of uncontrolled document usage.
• Solution: Streamlined document review schedules and approval workflows, implemented digital document control tools to ensure accessibility and version control, and trained staff on proper document handling and ISO compliance standards.
• Impact: Eliminated uncontrolled documents in the workplace, achieved ISO compliance in document control that impressed external auditors, and improved efficiency in document management, saving time across departments.

Why It Matters: This initiative demonstrates our expertise in aligning processes with compliance standards while driving operational efficiency, ensuring organizations can focus on their core objectives with confidence.

Enhancing Reliability

Persistent delivery delays were causing customer dissatisfaction and eroding trust.

• Challenge: Persistent issues with on-time delivery were leading to customer dissatisfaction.
• Solution: Facilitated cross-functional teams to perform detailed root cause analysis using LSS tools, redesigned workflows, introduced performance monitoring mechanisms, and established accountability through regular reviews and updates.
• Impact: Improved on-time delivery performance by 5%, reduced delays in production and shipping processes, and enhanced customer satisfaction ratings and trust in the company’s reliability.

Why It Matters: This initiative underscores our ability to identify root causes, implement impactful changes, and strengthen customer trust through improved reliability and performance.